Privacy Policy

1. Introduction

Welcome to Nebatech Software Solution Ltd. - CRM ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our repair management services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, and physical address
• Device Information: Details about devices submitted for repair, including make, model, and serial numbers
• Service Records: Repair history, service requests, and communication records
• Payment Information: Billing details and transaction history

3. How We Use Your Information

We use the information we collect to:

• Process and manage your repair requests
• Communicate with you about your service status
• Send you updates, notifications, and promotional materials (with your consent)
• Improve our services and customer experience
• Comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist in our operations
• When required by law or to protect our rights
• With your explicit consent

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Lodge a complaint with a supervisory authority

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.